JOB TITLE: 3rd Key Holder

POSITION DESCRIPTION:

Deliver positive sales performance and ensure the needs of the customer are fulfilled. Assist in the successful implementation of all Company’s objectives and plans while completing daily operational activities.

· Report to the Store Manager

· Provides management and oversight to Sales Associates

RESPONSIBILITIES:

Drive Sales and a Superior Customer Experience

· Assist in the achievement of performance targets (e.g. ADS, UPTs, SPLH) through promotion of sales and customer service programs

· Demonstrate product knowledge and fashion awareness in day to day interactions with customers and store associates

· Implement In Store Presentation directives per Company policy and timelines, incorporating appropriate product flows and adjacencies based on individual store layout

· Perform ear piercing procedures that are in compliance with Company and legal guidelines.

· Represent the Claire’s/Icing brand through professional behavior, fashion awareness and positive customer relations

Demonstrate Leadership

· Assist the Store Manager in creating a positive store environment by serving as a role model, fostering teamwork, recognition and effective communication

· While manager on duty, effectively handle critical situations that occur within the store

Manage the Business

· Complete operational activities in compliance with Company policies and procedures

· Assist in the management of controllable expenses (e.g. payroll, supplies, utilities)

· Complete all required paperwork and banking procedures accurately

· Comply with all loss prevention practices to safeguard store and Company investments

· Assist in the management of store inventory (e.g. process shipment, markdowns, store recovery, stock replenishment, back room organization) to ensure store is always in business ready condition

· Perform the day to day operations (e.g. opening/closing procedures, housekeeping) while at times being the only associate in the store

· Maintain a safe store environment

· Other duties as assigned

QUALIFICATIONS:

· Some high school required

· Minimum 1 year retail experience

· Excellent verbal/written communication and organizational skills

· Sound understanding of mathematics and strong reading comprehension skills

· Ability to stand during scheduled shifts

· Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally

· Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting customers

· Ability to operate POS system