Position Type: Full Time

JOB SUMMARY

The Spectrum Store Greeter will actively and consistently support all efforts to enhance the customer experience within the SpectrumRetail Store environment by being the first point of contact for customers, providing a welcoming presence as customers enter the premises and displaying a positive attitude.

MAJOR DUTIES AND RESPONSIBILITIES OF THE POSITION

  • Responsible for providing prompt and courteous customer service within the Spectrum Retail Store, while supporting other Store employees and Management.
  • Greet all customers in a friendly, professional and timely manner to ensure every customer feels welcomed and appreciated.
  • Manage customer traffic to afford customers the opportunity to browse the store without losing their service position.
  • Direct customers to Spectrum Retail Store Associates and Specialists as availability and needs dictate.
  • Promote all Charter products and services with each customer interaction. Educate and engage customers through product demonstrations as appropriate and respond to customer questions as needed.
  • Provide support to Store Associates with sales related administrative duties, including assisting with inventory counts, maintaining store appearance and work stations.
  • Consistently demonstrate adherence to all Company and Store policies and procedures, while maintaining the confidentiality of customer and business data at all times.
  • Actively engage in training programs and demonstrate associated skills and competencies.
  • Perform other duties as may be requested by management.

REQUIRED QUALIFICATIONS

  • Ability to read, write and speak the English language to communicate with other employees and customers in a clear, straight-forward, and professional manner.
  • Detail oriented and a good problem solver.
  • Possess a self-motivated, competitive spirit and desire to provide a good sales and customer service experience.
  • Positive and professional demeanor.
  • Flexibility to work in other locations as the needs of the business dictate.
  • Basic math skills.
  • Knowledge and ability to use computer and software applications.
  • Ability to multi-task in a fast-paced team environment.

PREFERRED QUALIFICATIONS

Current knowledge of latest technology and devices.

EDUCATION

High School Diploma or equivalent required.

RELATED WORK EXPERIENCE

Sales experience: 1 yr.
Customer Service experience: 3+ yrs.

WORKING CONDITIONS

Retail environment
Exposure to moderate noise level
Work scheduled shift hours and overtime as needed
Ability to handle a physically demanding job, often times lifting up to 35 lbs.
Ability to stand for prolonged periods of time
Required to wear a uniform

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