Full-Time Assistant Store Manager
Customer Experience: As an Assistant Store Manager, you will coach the team to achieve exceptional customer service standards in partnership with the store manager. You will oversee the operations and commercial practices of the store, both front and back of house, whilst maintaining harmony and efficiency on the shop floor. Our Assistant Store Managers are encouraged to lead and drive a customer focussed store experience on a day to day basis. You should help to ensure the development of consumer loyalty and awareness to help build The Body Shop brand.
Delivery: Retail related beauty expertise is highly desirable. It is desirable for our Assistant Store Managers to be able to learn and use the internal systems and to be able to analyse performance to help manage the commercial side of the store. In the ever changing world of retail, we need people who are able to monitor and manage change. Our Assistant Store Managers must be able to help control and meet sales/performance targets. We’re looking for individuals with strong relationship skills who are confident with coordinating between customers, the team and the manager. Our Assistant Store Managers have to have full knowledge of the beauty market, our competitors and have passion and love for our products!
Teamwork and People Management: Our people are at the heart of everything we do. Our Assistant Store Managers should be team players, able to assist the Store Manager and be quick to resolve issues. We’re are looking for flexible and responsible role models who are capable of attracting, retaining and growing people who reflect the brand.
What we look for:
- Experience working within a customer service and/ or beauty environment with both sales and service targets
- Working knowledge of shop operation processes
- Demonstrated success in driving sales by leading and motivating a team
- The ability to solve problems in a timely manner
- Work flexible hours, including holidays, nights and weekends to meet the needs of the business
- Good IT Skills
- Ability to demonstrate outstanding communication and operational skills
- Flexibility to work across Sunday to Saturday is required.
Part-Time Team Leader/Keyholder
The Part Time Keyholder supports the management team in establishing and maintaining high sales performance and customer service. The Part Time Keyholder supports the management team’s performance through achievement of individual and store sales goals. The Part Time Keyholder supports the maintenance of excellent visual presentations, inventory management and shop operations standards. He / she will demonstrate and uphold the values and vision of the company.
Part-Time Sales Consultant
As a Customer Consultant, you will be responsible for meeting sales goals as set forth by the Store Manager using corporate guidelines. Also, responsible for completing all sales support duties as assigned by the Store Manager. You will also ensure that all actions maintain the customer as #1 priority at all times.